Hole-y beginnings
"it's only been three days sleeping in the bed and frame and already i feel there's a 'black hole' sucking us both into the center of the bed. . . . not sure if it s bad frame or bad bed or both. . ."
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Overall rating: 4.1983757 / 5 from 862 reviews.
The Birch Luxe Natural Mattress is praised for its excellent feel, comfort, and quality, providing a great night's sleep. Customers appreciate its natural materials and plush topper, though opinions on shipping and customer service are mixed.
Review topics: ["softness","support","frame","firmness","fit","comfort","quality","smell","materials","shipping","customer service","issues","looks","feel","cover","mattress","husband","packaging","bed","back pain","sleep","service","pillow","set","price","works","topper","night","chemicals","birch"].
"it's only been three days sleeping in the bed and frame and already i feel there's a 'black hole' sucking us both into the center of the bed. . . . not sure if it s bad frame or bad bed or both. . ."
"FIRM VERY COMFORTABLE -EXCELLENT MATTRESS"
"Words cannot express how much we love this mattress. It has transformed our sleep and we could not be happier with the choice!"
"The bed is advertised as a FULL size, but in reality after several weeks it remains several inches short and wide of a standard full and does not properly fit in the existing FULL size bed frame as my previous Tuft & Needle did perfectly. Overall the mattress is comfortable, but at this price point I am surprised by the quality control defects in properly sizing the mattress…this seems very basic."
"I want to take a few minutes to share my experience with my recent purchase of a Birch Mattress online and the success story for your team in both our satisfaction with the mattress along with our being so impressed with your customer support and commitment to ensure our complete satisfaction! I have to say I am a bit blown away by what I've experienced!! In this day and age of automated systems, lack of care from many companies about delivering human and quality customer service, your stands out as EXEMPLARY!! I will try to summarize, but a lot happened with my purchase. First, I selected a LUXE mattress for my husband and I because he suffers from allergies, so we decided to try your hypoallergenic hybrid latex and coil mattress to see if it could help. We also purchased a new platform bedframe (all wood), new sheets, pillows, etc to ensure all the products were new and clear of allergens and VOCs, etc. Upon receiving our new mattress I noticed the bottom layer seemed to be missing a covering layer. . . I notified Birch and together we determined the mattress had a slight flaw. . . before i knew it, Birch has followed up that they were sending me a brand new mattress, plus upgraded our LUXE to an ELITE at a cost of over $1000 to them! so I was sent an upgraded brand new Elite Mattress for the cost of the Luxe mattress at no charge, and the Customer Service stayed "with me" from start to finish to ensure all was done professionally and to my complete satisfaction! I must say I have been really impressed and satisfied with my complete experience with Birch ~ especially because I have found they answer their phones immediately with live human beings that work tirelessly to make certain their company and products meet expectations and top quality service standards! I will highly recommend them to anyone and everyone!! Bonus, the mattress is terrific and doing all we hoped it would to improve my husband's allergy symptoms and his comfort! It's a WIN/WIN/WIN!!! ~~ Thank you BIRCH!!"
"The bed is very soft and comfortable, but does not hold it's shape well at all. After just a few months of use I'm already concerned about the longevity of this bed"
"Love our Luxe Natural mattress. I have always had problems with back pain or neck pain or just getting comfortable on previous mattresses. I am literally like the princess and the pea. But now I am comfortable right away. It keeps us just the right temperature too."
"The mattress is very comfortable. Not too firm or too soft. I thought it would be thicker, but it works well for two folks with back issues."
"I love my new mattress! It is made so well, plus toxic free! When it came I was so impressed with the packaging"
"Mattress is much firmer than expected"
Overall rating: 4.1983757 / 5 from 862 reviews.
The Birch Luxe Natural Mattress is praised for its excellent feel, comfort, and quality, providing a great night's sleep. Customers appreciate its natural materials and plush topper, though opinions on shipping and customer service are mixed.
Review topics: ["softness","support","frame","firmness","fit","comfort","quality","smell","materials","shipping","customer service","issues","looks","feel","cover","mattress","husband","packaging","bed","back pain","sleep","service","pillow","set","price","works","topper","night","chemicals","birch"].
"it's only been three days sleeping in the bed and frame and already i feel there's a 'black hole' sucking us both into the center of the bed. . . . not sure if it s bad frame or bad bed or both. . ."
"FIRM VERY COMFORTABLE -EXCELLENT MATTRESS"
"Words cannot express how much we love this mattress. It has transformed our sleep and we could not be happier with the choice!"
"The bed is advertised as a FULL size, but in reality after several weeks it remains several inches short and wide of a standard full and does not properly fit in the existing FULL size bed frame as my previous Tuft & Needle did perfectly. Overall the mattress is comfortable, but at this price point I am surprised by the quality control defects in properly sizing the mattress…this seems very basic."
"I want to take a few minutes to share my experience with my recent purchase of a Birch Mattress online and the success story for your team in both our satisfaction with the mattress along with our being so impressed with your customer support and commitment to ensure our complete satisfaction! I have to say I am a bit blown away by what I've experienced!! In this day and age of automated systems, lack of care from many companies about delivering human and quality customer service, your stands out as EXEMPLARY!! I will try to summarize, but a lot happened with my purchase. First, I selected a LUXE mattress for my husband and I because he suffers from allergies, so we decided to try your hypoallergenic hybrid latex and coil mattress to see if it could help. We also purchased a new platform bedframe (all wood), new sheets, pillows, etc to ensure all the products were new and clear of allergens and VOCs, etc. Upon receiving our new mattress I noticed the bottom layer seemed to be missing a covering layer. . . I notified Birch and together we determined the mattress had a slight flaw. . . before i knew it, Birch has followed up that they were sending me a brand new mattress, plus upgraded our LUXE to an ELITE at a cost of over $1000 to them! so I was sent an upgraded brand new Elite Mattress for the cost of the Luxe mattress at no charge, and the Customer Service stayed "with me" from start to finish to ensure all was done professionally and to my complete satisfaction! I must say I have been really impressed and satisfied with my complete experience with Birch ~ especially because I have found they answer their phones immediately with live human beings that work tirelessly to make certain their company and products meet expectations and top quality service standards! I will highly recommend them to anyone and everyone!! Bonus, the mattress is terrific and doing all we hoped it would to improve my husband's allergy symptoms and his comfort! It's a WIN/WIN/WIN!!! ~~ Thank you BIRCH!!"
"The bed is very soft and comfortable, but does not hold it's shape well at all. After just a few months of use I'm already concerned about the longevity of this bed"
"Love our Luxe Natural mattress. I have always had problems with back pain or neck pain or just getting comfortable on previous mattresses. I am literally like the princess and the pea. But now I am comfortable right away. It keeps us just the right temperature too."
"The mattress is very comfortable. Not too firm or too soft. I thought it would be thicker, but it works well for two folks with back issues."
"I love my new mattress! It is made so well, plus toxic free! When it came I was so impressed with the packaging"
"Mattress is much firmer than expected"
Overall rating: 4.1983757 / 5 from 862 reviews.
The Birch Luxe Natural Mattress is praised for its excellent feel, comfort, and quality, providing a great night's sleep. Customers appreciate its natural materials and plush topper, though opinions on shipping and customer service are mixed.
Review topics: ["softness","support","frame","firmness","fit","comfort","quality","smell","materials","shipping","customer service","issues","looks","feel","cover","mattress","husband","packaging","bed","back pain","sleep","service","pillow","set","price","works","topper","night","chemicals","birch"].
"it's only been three days sleeping in the bed and frame and already i feel there's a 'black hole' sucking us both into the center of the bed. . . . not sure if it s bad frame or bad bed or both. . ."
"FIRM VERY COMFORTABLE -EXCELLENT MATTRESS"
"Words cannot express how much we love this mattress. It has transformed our sleep and we could not be happier with the choice!"
"The bed is advertised as a FULL size, but in reality after several weeks it remains several inches short and wide of a standard full and does not properly fit in the existing FULL size bed frame as my previous Tuft & Needle did perfectly. Overall the mattress is comfortable, but at this price point I am surprised by the quality control defects in properly sizing the mattress…this seems very basic."
"I want to take a few minutes to share my experience with my recent purchase of a Birch Mattress online and the success story for your team in both our satisfaction with the mattress along with our being so impressed with your customer support and commitment to ensure our complete satisfaction! I have to say I am a bit blown away by what I've experienced!! In this day and age of automated systems, lack of care from many companies about delivering human and quality customer service, your stands out as EXEMPLARY!! I will try to summarize, but a lot happened with my purchase. First, I selected a LUXE mattress for my husband and I because he suffers from allergies, so we decided to try your hypoallergenic hybrid latex and coil mattress to see if it could help. We also purchased a new platform bedframe (all wood), new sheets, pillows, etc to ensure all the products were new and clear of allergens and VOCs, etc. Upon receiving our new mattress I noticed the bottom layer seemed to be missing a covering layer. . . I notified Birch and together we determined the mattress had a slight flaw. . . before i knew it, Birch has followed up that they were sending me a brand new mattress, plus upgraded our LUXE to an ELITE at a cost of over $1000 to them! so I was sent an upgraded brand new Elite Mattress for the cost of the Luxe mattress at no charge, and the Customer Service stayed "with me" from start to finish to ensure all was done professionally and to my complete satisfaction! I must say I have been really impressed and satisfied with my complete experience with Birch ~ especially because I have found they answer their phones immediately with live human beings that work tirelessly to make certain their company and products meet expectations and top quality service standards! I will highly recommend them to anyone and everyone!! Bonus, the mattress is terrific and doing all we hoped it would to improve my husband's allergy symptoms and his comfort! It's a WIN/WIN/WIN!!! ~~ Thank you BIRCH!!"
"The bed is very soft and comfortable, but does not hold it's shape well at all. After just a few months of use I'm already concerned about the longevity of this bed"
"Love our Luxe Natural mattress. I have always had problems with back pain or neck pain or just getting comfortable on previous mattresses. I am literally like the princess and the pea. But now I am comfortable right away. It keeps us just the right temperature too."
"The mattress is very comfortable. Not too firm or too soft. I thought it would be thicker, but it works well for two folks with back issues."
"I love my new mattress! It is made so well, plus toxic free! When it came I was so impressed with the packaging"
"Mattress is much firmer than expected"
Overall rating: 4.1983757 / 5 from 862 reviews.
The Birch Luxe Natural Mattress is praised for its excellent feel, comfort, and quality, providing a great night's sleep. Customers appreciate its natural materials and plush topper, though opinions on shipping and customer service are mixed.
Review topics: ["softness","support","frame","firmness","fit","comfort","quality","smell","materials","shipping","customer service","issues","looks","feel","cover","mattress","husband","packaging","bed","back pain","sleep","service","pillow","set","price","works","topper","night","chemicals","birch"].
"it's only been three days sleeping in the bed and frame and already i feel there's a 'black hole' sucking us both into the center of the bed. . . . not sure if it s bad frame or bad bed or both. . ."
"FIRM VERY COMFORTABLE -EXCELLENT MATTRESS"
"Words cannot express how much we love this mattress. It has transformed our sleep and we could not be happier with the choice!"
"The bed is advertised as a FULL size, but in reality after several weeks it remains several inches short and wide of a standard full and does not properly fit in the existing FULL size bed frame as my previous Tuft & Needle did perfectly. Overall the mattress is comfortable, but at this price point I am surprised by the quality control defects in properly sizing the mattress…this seems very basic."
"I want to take a few minutes to share my experience with my recent purchase of a Birch Mattress online and the success story for your team in both our satisfaction with the mattress along with our being so impressed with your customer support and commitment to ensure our complete satisfaction! I have to say I am a bit blown away by what I've experienced!! In this day and age of automated systems, lack of care from many companies about delivering human and quality customer service, your stands out as EXEMPLARY!! I will try to summarize, but a lot happened with my purchase. First, I selected a LUXE mattress for my husband and I because he suffers from allergies, so we decided to try your hypoallergenic hybrid latex and coil mattress to see if it could help. We also purchased a new platform bedframe (all wood), new sheets, pillows, etc to ensure all the products were new and clear of allergens and VOCs, etc. Upon receiving our new mattress I noticed the bottom layer seemed to be missing a covering layer. . . I notified Birch and together we determined the mattress had a slight flaw. . . before i knew it, Birch has followed up that they were sending me a brand new mattress, plus upgraded our LUXE to an ELITE at a cost of over $1000 to them! so I was sent an upgraded brand new Elite Mattress for the cost of the Luxe mattress at no charge, and the Customer Service stayed "with me" from start to finish to ensure all was done professionally and to my complete satisfaction! I must say I have been really impressed and satisfied with my complete experience with Birch ~ especially because I have found they answer their phones immediately with live human beings that work tirelessly to make certain their company and products meet expectations and top quality service standards! I will highly recommend them to anyone and everyone!! Bonus, the mattress is terrific and doing all we hoped it would to improve my husband's allergy symptoms and his comfort! It's a WIN/WIN/WIN!!! ~~ Thank you BIRCH!!"
"The bed is very soft and comfortable, but does not hold it's shape well at all. After just a few months of use I'm already concerned about the longevity of this bed"
"Love our Luxe Natural mattress. I have always had problems with back pain or neck pain or just getting comfortable on previous mattresses. I am literally like the princess and the pea. But now I am comfortable right away. It keeps us just the right temperature too."
"The mattress is very comfortable. Not too firm or too soft. I thought it would be thicker, but it works well for two folks with back issues."
"I love my new mattress! It is made so well, plus toxic free! When it came I was so impressed with the packaging"
"Mattress is much firmer than expected"
Overall rating: 4.1983757 / 5 from 862 reviews.
The Birch Luxe Natural Mattress is praised for its excellent feel, comfort, and quality, providing a great night's sleep. Customers appreciate its natural materials and plush topper, though opinions on shipping and customer service are mixed.
Review topics: ["softness","support","frame","firmness","fit","comfort","quality","smell","materials","shipping","customer service","issues","looks","feel","cover","mattress","husband","packaging","bed","back pain","sleep","service","pillow","set","price","works","topper","night","chemicals","birch"].
"it's only been three days sleeping in the bed and frame and already i feel there's a 'black hole' sucking us both into the center of the bed. . . . not sure if it s bad frame or bad bed or both. . ."
"FIRM VERY COMFORTABLE -EXCELLENT MATTRESS"
"Words cannot express how much we love this mattress. It has transformed our sleep and we could not be happier with the choice!"
"The bed is advertised as a FULL size, but in reality after several weeks it remains several inches short and wide of a standard full and does not properly fit in the existing FULL size bed frame as my previous Tuft & Needle did perfectly. Overall the mattress is comfortable, but at this price point I am surprised by the quality control defects in properly sizing the mattress…this seems very basic."
"I want to take a few minutes to share my experience with my recent purchase of a Birch Mattress online and the success story for your team in both our satisfaction with the mattress along with our being so impressed with your customer support and commitment to ensure our complete satisfaction! I have to say I am a bit blown away by what I've experienced!! In this day and age of automated systems, lack of care from many companies about delivering human and quality customer service, your stands out as EXEMPLARY!! I will try to summarize, but a lot happened with my purchase. First, I selected a LUXE mattress for my husband and I because he suffers from allergies, so we decided to try your hypoallergenic hybrid latex and coil mattress to see if it could help. We also purchased a new platform bedframe (all wood), new sheets, pillows, etc to ensure all the products were new and clear of allergens and VOCs, etc. Upon receiving our new mattress I noticed the bottom layer seemed to be missing a covering layer. . . I notified Birch and together we determined the mattress had a slight flaw. . . before i knew it, Birch has followed up that they were sending me a brand new mattress, plus upgraded our LUXE to an ELITE at a cost of over $1000 to them! so I was sent an upgraded brand new Elite Mattress for the cost of the Luxe mattress at no charge, and the Customer Service stayed "with me" from start to finish to ensure all was done professionally and to my complete satisfaction! I must say I have been really impressed and satisfied with my complete experience with Birch ~ especially because I have found they answer their phones immediately with live human beings that work tirelessly to make certain their company and products meet expectations and top quality service standards! I will highly recommend them to anyone and everyone!! Bonus, the mattress is terrific and doing all we hoped it would to improve my husband's allergy symptoms and his comfort! It's a WIN/WIN/WIN!!! ~~ Thank you BIRCH!!"
"The bed is very soft and comfortable, but does not hold it's shape well at all. After just a few months of use I'm already concerned about the longevity of this bed"
"Love our Luxe Natural mattress. I have always had problems with back pain or neck pain or just getting comfortable on previous mattresses. I am literally like the princess and the pea. But now I am comfortable right away. It keeps us just the right temperature too."
"The mattress is very comfortable. Not too firm or too soft. I thought it would be thicker, but it works well for two folks with back issues."
"I love my new mattress! It is made so well, plus toxic free! When it came I was so impressed with the packaging"
"Mattress is much firmer than expected"
"We feel extra confident recommending this mattress because it has earned praise from several sleep experts."
"Helix is one of the world’s best mattress brands, so we aren't surprised to see such a high quality build and the use of premium, non-toxic materials here."
"Even better news for parents: Helix now makes a kids’ mattress that’s specially designed for their needs."
"A mattress may not be exciting to a kid, but they will thank you when they sleep like a baby (no pun intended). And, parents will love it too."
"Helix has a new kids mattress and you're going to want to check it out! It has all sorts of thoughtful features that help facilitate a good night’s sleep."
"New & Notable: The Helix Kids Mattress sports a dual-sided design so your kid can switch it up as they grow and their preferences change."
Trusting us to help your kids get a great night's sleep is a big deal, so we turned to experts and professional caregivers to test our mattresses. That's right, in addition to kids and parents trying out the Helix Kids Mattress, we've also turned to medical doctors, pediatric sleep specialists, and child & family sleep consultants to test this mattress.
This flippable mattress was designed with the safety and comfort of a growing kid in mind.
Who knows best? Moms and dads, of course! But because we designed this bed for kids, we knew we had to also ask them what they thought about the Helix Kids Mattress. So in addition to our mattresses getting tested by medical doctors, pediatric sleep specialists, and child & family sleep consultants, we also got real kids and real families to try out our mattresses too!
Have questions? Check out our in depth explanations on the product, shipping, returns, and safety.
Learn More