Review topics: ["fit","support","feel","issues","quality","shipping","improvement","price","customer service","edges","frame","works","wife","balance","warranty","mattress","cover","heat","dreams","sleep","bed","back pain","pain","topper","back","difference","firmness","helix","night","change"].
Reviews
Very Happy Customer
"I used google ai to assist with choosing a mattress for me and my wife, and the Helix fit all our needs and has been perfect for the 3 months we’ve had it. It has really helped with my back and hip pains. I also used Affirm in their checkout process which gave me 2 years interest free to pay for it. Thank you!!!!"
— James H. (5/5)
Mattress refresh
"My old mattress was 10 years old and I would wake up aching every morning. I have neck, back, and hip issues and I have liked the mattress so much, I just ordered a pillow. I also ordered a frame because I didn't realize how low to the ground just a foundation would be. Overall, very happy with my purchases and the service."
— Dori F. (5/5)
I thought I had back issues at 25 - it was just my old mattress
"I was fully convinced I was suffering from chronic pain (not unlikely given other conditions I have) at 25 before getting my Helix. Buying fancy pillows and support for my old mattress hadn't helped my back at all but this mattress fixed my daily pain within a week of sleeping on it. And I wake up feeling much more refreshed now! Worth every penny."
— Alice C. (5/5)
Helix lux mattress
"Purchased too early. Just moved in to new home 8 days ago. My husband, who is average height and weight, has not said anything negative. So that is a plus. However, I am the one who is obese and only 5'1' and have trouble getting in and out of the bed....too high. I still wake with back pain. Overall, we are happy with the purchase."
— Jeanette M. (3/5)
Supportive & soft
"My Wink bed died in a move, a guess you can’t stand mattresses on their side and leave them in a Houston garage for a week. Go figure. Been thinking about Helix for a while, and it was time to pull the trigger. I couldn’t be more pleased. I like a firm-ish bed, but this mattress magically offers me great support (no more morning back aches) yet is soft and plush. My shipment was delayed a couple of days, but the customer service folks made it right. If you’re on the fence, I’ll simply say this, this is a reputable company that hand-makes great products. Sweet dreams!"
— Wyatt B. (5/5)
Greatest mattress ever
"This is simply the best mattress I've ever laid upon. No question. I never thought I could be so comfortable but as soon as I get in the bed I'm out. Totally changed my life."
— Tracie J. (5/5)
Seemed odd ordering a mattress in a box, but Wow! I love it.
"I was little worried ordering a mattress from a website. But, took the quiz and went with the recommendation. When it arrived, still seemed hard to believe a mattress in a box that size would be any good. I've been using it now for a month or two and I love it. I will absolutely recommend it to anyone seeking new mattress."
— Anthony S. (5/5)
Great mattress
"Fantastic mattress! Highly recommended. I used to toss and turn all night but this mattress is comfortable and does a fantastic job relieving pressure on my joints."
— Matthew S. (5/5)
We are still deciding. We
"We are still deciding. We like the mattress, but my husband and I both at times are having hip pain and occasional lower back pain. We are side/combo sleepers. We chose the Helix Plus Luxe based on the recommendation tool on the site. We are in different weight categories, with me being 220 and he is more like 315, and we wanted a medium-firm mattress, but one that would hold up to our weight and last several years. We are wondering if we need to try adding a topper to add more cushioning support for when we are on our sides."
— Joy I. (4/5)
Still deciding
"I’ve been sleeping on the Helix Plus Luxe for a few months now, and like it - though I wanted to love it. I mean, that’s the only reason to make such a big investment in a mattress, right?! First off, I was shocked that there was no service for getting the mattress from doorstep to bedroom. My bedroom happens to be upstairs. I’m 65 and live alone - I’m healthy, but it would be impossible for me to lift that huge box upstairs. Again, for the money, I was disappointed there was no service to help with that. I had to ask a couple of my neighbors for help. The quality of the make seems good. It’s sturdy as expected, nice fabrics, nice balance of firm and comfortable for sitting and even laying down. But for sleeping, I’m both a back and side sleeper and I just can’t seem to find the nice hotel quality bed feel I was looking for in either position. Once again, it’s a good mattress - but for the cost, I hoped for a great mattress and a deeper sleep with reduced aches upon waking up. They say to give it at least 30 days. I’m probably about 90 days in and still undecided if this was a good purchase. Who knows, maybe I just need new pillows for a better sleep experience."
— Mim M. (4/5)